Before contacting us with a support email we would always recommend you have a look through our featured questions first, as you may be able to resolve your query quickly by yourself.
How do I get access to my Cloud Desktop?
Once you’re registered with us and been given your Cloud name and password, all you then need is an internet connection and you’re up and running.
So I just need internet access?
Yes, you can be using a laptop, a home computer, a web book computer. As long as you have internet access you can get to your Cloud.
What Software is in the Standard Package?
You get spreadsheet, word processor, presentation, calender, address book and accounts software. Everything you need to run your small business.
Is the Standard Software any good?
Of course, you have all the features of the very popular Open Office suite, as well as Mozilla Thunderbird and Sunbird software, along with the award winning Microsoft Accounting Express accounts software.
But what if I want something different?
You can have it. We know there is lots of different software out these that people want to use. Let us know what software you want to use and we’ll get prices for you.
Can I use my own software?
As long as you have the correct licencing for your software, then yes you can. You simply send the software to us and we install it on your Cloud for you.
What about security?
Our systems are protected by Firewall, Antivirus and Secure Socket Layer to a very high level. Consequently you will need to use passwords to get to your Cloud. Treat your passwords like a credit card pin number, so make sure you don’t reveal it to anyone else.
What about Backups of my data?
Naturally we have backups on our own systems. Also our system is sophisticated enough to let you take a backup of your data from your Cloud to your own computer, whenever you like. We do advise you to take backups regularly for your own peace of mind.
How do I print?
You can simply print documents from your cloud desktop onto the printer conected to the computer you are using to connect to your Cloud.